Rollback removes everything instead of old stuf back

[NewsArchive]

Hi

I saw this with Capesoft Email Server build on Setupbuilder, and now a
client of mine has complained about the same thing. I think I am doing
something wrong, so i am asking here so others can also see the answer .....

My software installes from a webupdate. For some reason the update did not
complete successfully, and said ..Rollback.... and then it deleted all the
shortcuts and also the already installed programs ....

It did not re-set the previous installation to pre-install configuration.

It is set to backup replaced files, and support uninstall is checked.

What else must i do to rollback to the previous version if the installation
fails partway through ???

Ben

[NewsArchive]

Ben,

This happens if your original application was installed by a pre-2243
SetupBuilder build! Make sure you have at least Build 2243. We introduced
"smart rollback" in this release (May 2008).

That also means that your uninstall has to be (at least) Build 2243!

Let us assume, you update an older application (installed with a pre-2243
SetupBuilder build). In this case, the old (pre-2243) uninstall handles the
rollback (and does a complete uninstall in this case).

To use the new "smart rollback" feature in a pre-2243 uninstall,
double-click the "Create Installation Log" script function and enable the
"Overwrite Existing Uninstall Application".

BTW, if you are using a custom uninstall script in your "old" uninstall, you
also have to add it to the new uninstall.

Does this help?

Friedrich

--
Friedrich Linder
Lindersoft
www.lindersoft.com
+1.954.252.3910

"point. click. ship" - that's SetupBuilder
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[NewsArchive]

This is comforting to know... now .....

The update kept on failing. In the end the client had to download a full
installation package...all the other clients are fine with the webupdate...

Are you having any plans to zip/unzip or compress/uncompress .0001, .0002,
etc files in the future...??

the particular file that kept failing (xxx.0004 )is over 4 mb big .. and in
South Africa that is HUGE...

kind Regards

Ben

[NewsArchive]

Ben,

> This is comforting to know... now .....
>
> The update kept on failing. In the end the client had to download a full
> installation package...all the other clients are fine with the
> webupdate...
>
> Are you having any plans to zip/unzip or compress/uncompress .0001, .0002,
> etc files in the future...??
>
> the particular file that kept failing (xxx.0004 )is over 4 mb big .. and
> in South Africa that is HUGE...

I think this customer has an unstable Internet connection and the server
gives a timeout. All cluster files (.0000x) are compressed. But if you
disable the "Enable Web Installation" checkbox option (in iDeploy) then
SetupBuilder will compile a single-file web update (you have all cluster
files in one update.exe). Not recommended, but in this case you have all
cluster files in one update file.

BTW, we are working on a new iDeploy generation that will give us again more
control and flexibility, especially when running web update/install services
on unreliable connections.

Friedrich

[NewsArchive]

Hi

I have our setups to automatically generate a full update (single File) and
also a cluster file update...

Ben