What might cause an Error 15 during an Installation

[Robert]

The user's PC does not have WinZip he is using Zip Magic. He asserts that he has plenty of disk space on this brand new computer.

[linder]

Robert,

Is this a SetupBuilder or LSZip error code?

Thanks,

[Robert]

Setup builder

[linder]

Robert,

From the SetupBuilder Manual:

Installer Error: 0015
The installer could not find the RICHED32.DLL on the target machine.
This is a Windows core component.
Resolution: The following resolution is from MSDN:

A. The Riched32.dll File Is Missing
If the Riched32.dll file is missing, WordPad may not be installed. To
determine if WordPad is installed, double-click the Add/Remove Programs
tool in Control Panel, click the Windows Setup tab, click Accessories,
and then click Details. If the WordPad check box is not selected, click
to select it, click OK, and then click OK again.

If WordPad is installed, extract the Riched32.dll file from the original
Windows 95 or Windows 98 disks or CD-ROM to the Windows\System folder.
For information about how to extract a file, please see the following
article in the Microsoft Knowledge Base: Q129605 - How to Extract
Original Compressed Windows Files

Extracting the Riched32.dll file instead of removing and reinstalling
WordPad is preferred because removing and reinstalling WordPad removes
components used by Microsoft Exchange and Windows Messaging.

B. The Riched32.dll File Is Damaged
If the Riched32.dll file exists, it may be damaged. To resolve this
issue, follow these steps:
1. Click Start, point to Find, and then click Files or Folders.
2. In the Named box, type riched32.dll, and then click Find Now.
3. In the list of found files, right-click the Riched32.dll file, click
Rename, type a new name for the Riched32.dll file (such as
Riched32.xxx), and then press ENTER.

Does this help?