Download file fragmented

[NewsArchive]

Good Day All,
This may not be the right place to post this question but it does have to
down with an installation file created with SetupBuilder.

It has been reported and I have noticed personally that a file created with
version 6 is not always completely downloading. It then requires renameing
the incomplete file then attempting the download again. If the file on disk
is not renamed the file never downloads completely.

I had seen this problem very infrequently with version 4. I have
experienced it personally much more often now that I have changed to version
6.0. Even some customers are contacting me telling me there was a problem.
I am more concerned with the ones that do not contact me.

Any ideas? Did I do something that may have caused this problem?

I must admit that I have had the same problem downloading other vendors
programs so it is not limited to mine.

Thanks
Bob

[NewsArchive]

> This may not be the right place to post this question but it does have to
> down with an installation file created with SetupBuilder.
>
> Any ideas? Did I do something that may have caused this problem?
>
> I must admit that I have had the same problem downloading other vendors
> programs so it is not limited to mine.

Bob,

This is usually a problem with the place where the file is hosted - but it
can also be the result of people using download managers (some work better
than others I guess).

Anyway - the symptoms are usually that someone will report to you that your
installer is asking them to insert disk#2.

When this happens - a good clean download will always fix it.

BTW - we usually advise them to NOT use download managers and/or turn them
off if they have problems.

That seems to always take care of it.

;-)

Charles








--
-------------------------------------------------------------------------------------------------------
Charles Edmonds

www.clarionproseries.com - "Serious imaging tools for Clarion Developers"
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[NewsArchive]

> This is usually a problem with the place where the file is hosted - but it
> can also be the result of people using download managers (some work better
> than others I guess).
>
> Anyway - the symptoms are usually that someone will report to you that your
> installer is asking them to insert disk#2.
>
> When this happens - a good clean download will always fix it.
>
> BTW - we usually advise them to NOT use download managers and/or turn them
> off if they have problems.
>
> That seems to always take care of it.

BTW - I have NEVER had a problem with a SetupBuilder webdate downloading.

The problems I referred to were always when someone was downloading the
FULL install from a website (again - almost always using a download manager
- or being an AOL customer<g>).

One thing to consider as well Bob is that if you are hosting the downloads
on your own broadband connection that it may be inadequate for the task.

Most Internet providers have a fat pipe for downloads to your office - but
often a smaller (overbooked) pipe for uploads.

As a result customers could be getting timeouts that way.

Given the inexpensive accounts at quality providers such as Dewahost or
GoDaddy, I would never even consider hosting my own uploads. When you
release a new version and countless customers go to update - it needs to
originate from a data center where they have the bandwidth to handle it.


Just my $.02

;-)

Charles




--
-------------------------------------------------------------------------------------------------------
Charles Edmonds

www.clarionproseries.com - "Serious imaging tools for Clarion Developers"
www.ezround.com - "Round Corner HTML tables with matching Banners, Buttons
and Forms!"
www.lansrad.com - "Intelligent Solutions for Universal Problems"
www.fotokiss.com - "World's Best Auction Photo Editor"
-------------------------------------------------------------------------------------------------------

[NewsArchive]

That's a reason I prefer FTP downloads, which SB unfortunately does not
support.

Jane Fleming

[NewsArchive]

you mean a complete setup created with SB6 stays half way downloaded ?

NEVER seen or heard of this except when I had done a mistake when uploading
the file and my server refused to send the end 'sign' so that my ftp client
did not knwo if the upload was complete

But this has nothing - in this case - to do with SB6

Check also your clients accelerators for downloading ....

JP

--

Thank you

Jean-Pierre GUTSATZ

Best Regards

[NewsArchive]

Bob,

First of all the good news: it has nothing to do with SB6 ;-)

The bad news is: it may be caused by your Internet web provider.

Let us assume, you created a Zip archive using WinZip and your customer was
unable to download the full .zip file (because his Internet connection is
not reliable, your web server is not reliable, his firewall does strange
things, etc.). If he tries it again but he has to rename the file to
completely download it, perhaps your server does not allow byte-range
requests or his proxy, etc. does not allow this byte-range request
functionality.

So what can WinZip (created the .zip) do in this case? Absolutely nothing!
The same with SB6.

I would suggest to check your web log - if you have quite a few incomplete
downloads, I would suggest to change the web provider.

Does this help?

BTW, to detect an incomplete download, General Information -> Advanced
Settings -> Set "Enable Installer Integrity Check" to YES.

Friedrich

--
Friedrich Linder
Lindersoft
www.lindersoft.com
+1.954.252.3910

"point. click. ship" - that's SetupBuilder 6
Create Windows Vista ready installations in minutes

-- Official Comodo Code Signing and SSL Certificate Partner

[NewsArchive]

Charles,
I am with Dewahost and am pleased with their service and dependability.

Exactly what is webdate downloading?

Bob

[NewsArchive]

any number of files compressed by SB as per all the files you tell SB to
install plus an ini file and a small exe containing the list of these files
....

What hangs exactly ?

JP

--

Thank you

Jean-Pierre GUTSATZ

Best Regards

[NewsArchive]

Friedrich,
I did not think the problem had anything to do with SetupBuilder. I asked
here because I thought this NG might have had the same experiences and it
does apply to the download file.

I do use Dewahost which was suggested to me by members of another NG. I
will check with them to see if they have any suggestions.

My customers are mostly non computer people. I would think very few have
accelerators but I certainly may be wrong. I will add a comment to my
download page about accelerators and AOL.

Thanks
Bob

[NewsArchive]

Bob,

Yes, I know you did not think the problem had anything to do with
SetupBuilder :) There is nothing wrong with your question!!!!

But quite a few (potential) customers visit the newsgroups. Sometimes they
quick scan postings, see the words "problem"..."SetupBuilder"..."web update"
and assume this specific problem is caused by a buggy SetupBuilder installer
or web update component.

Q: "Do you know a good installer?"
A: "SetupBuilder seems to be a good product, but it has problems with web
downloads"
Q: "Really?"
A: "Yes, I think I read that people are not getting the complete file when
downloading".
Q: Argh! But I need the web update feature. I'll keep my hands off the
product.

So sometimes I try to explain why a problem is not caused by SetupBuilder
and then give some pointers to what might cause it.

And of course, if a problem is caused by SetupBuilder I will also say so and
fix it <g>.

Friedrich

[NewsArchive]

> I am with Dewahost and am pleased with their service and dependability.

Likewise - moving to there hosting was a good move for us too!

> Exactly what is webdate downloading?

I was referring to when you have a SB6 web updater for your app.

IOW - the program is checking for updates vs the user downloading the first
time.


Charles


--
-------------------------------------------------------------------------------------------------------
Charles Edmonds

www.clarionproseries.com - "Serious imaging tools for Clarion Developers"
www.ezround.com - "Round Corner HTML tables with matching Banners, Buttons
and Forms!"
www.lansrad.com - "Intelligent Solutions for Universal Problems"
www.fotokiss.com - "World's Best Auction Photo Editor"
-------------------------------------------------------------------------------------------------------

[NewsArchive]

> My customers are mostly non computer people. I would think very few have
> accelerators but I certainly may be wrong. I will add a comment to my
> download page about accelerators and AOL.

Bob,

I would go as far as to mention that your installer is a single file
install and that if they get an error asking them to insert Disk 2 it means
that they have gotten a bad download.

Then mention to them that download managers may not always work and that
you suggest that they disable them before downloading.


As for the AOL warning ... I know that we all want to say:

"Get a REAL Internet Service Provider!!!"

.... but that might not be a good idea<VBG>.

Just mention that if they are an AOL user and still have problems that they
may want to try the download on an "alternate" Internet Service Provider
(such as at their office) if they have access to one.


;-)

Charles



--
-------------------------------------------------------------------------------------------------------
Charles Edmonds

www.clarionproseries.com - "Serious imaging tools for Clarion Developers"
www.ezround.com - "Round Corner HTML tables with matching Banners, Buttons
and Forms!"
www.lansrad.com - "Intelligent Solutions for Universal Problems"
www.fotokiss.com - "World's Best Auction Photo Editor"
-------------------------------------------------------------------------------------------------------

[NewsArchive]

The exact error is "Archive Integrity Check Failed". This means that
SetupBuilder is doing exactly what it is supposed to because I have this
option checked.

Bob