app is crashing on W2k and XP.

[NewsArchive]

Got a customer who has tried downloading an installation from my website and
on all their machines (a combination of W2k and XP machines) they keep
getting crashes when the try to install the program.

Its only a a teamviewer exe (remote access program) which is bundled up into
a SB7 installation so its installed properly with shortcuts so does anyone
mind trying to install it on a XP or W2k machine?
Link is http://www.intelligentsilicon.com/support.exe

Its all code signed but it just crashs when it tries to install the actual
file after they have clicked next a couple of times. Thing is it works fine
here on my machine and vmware machines on various OS's so bit lost as to
what else it could be. I have installer integrity switched on and no
problems are reported when it checks the integrity.

TIA

Cheers

Richard

[NewsArchive]

Hi Richard,

> Got a customer who has tried downloading an installation from my website
> and on all their machines (a combination of W2k and XP machines) they keep
> getting crashes when the try to install the program.
>
> Its only a a teamviewer exe (remote access program) which is bundled up
> into a SB7 installation so its installed properly with shortcuts so does
> anyone mind trying to install it on a XP or W2k machine?
> Link is http://www.intelligentsilicon.com/support.exe
>
> Its all code signed but it just crashs when it tries to install the actual
> file after they have clicked next a couple of times. Thing is it works
> fine here on my machine and vmware machines on various OS's so bit lost as
> to what else it could be. I have installer integrity switched on and no
> problems are reported when it checks the integrity.

I have tested your installer on eight different Windows machines here
without any problem.

Ask him to start the support.exe with the /E event logging command line
switch. Then ask him to send you c:\sbevents.txt and forward it to me.
Perhaps I can see what is going on.

Friedrich

[NewsArchive]

Hi Friedrich

> Ask him to start the support.exe with the /E event logging command line
> switch. Then ask him to send you c:\sbevents.txt and forward it to me.
> Perhaps I can see what is going on.

I'll give that a go.

Cheers

Richard

[NewsArchive]

>so does anyone
>mind trying to install it on a XP or W2k machine?

Worked fine here in Win XP Pro

John Griffiths
DownUnda

[NewsArchive]

Update: I think the "Add Firewall Exception" function in your script causes
it.

Please recompile your project with SB71 (pre-release)

http://www.lindersoft.com/forums/showthread.php?t=21807

FIX : [SB#911261] Installer: Possible installer stack corruption when
using the "Windows Firewall Exception" script function on a
Windows operating system that does not support the Windows
Firewall.

Friedrich

[NewsArchive]

Hi Friedrich

The 7.1 release fixed that problem, it was the firewall issue. <g>

Cheers

Richard

[NewsArchive]

Hi Richard,

>
> The 7.1 release fixed that problem, it was the firewall issue. <g>
>

Perfect! Thank you for the good news :)

Friedrich

--
Friedrich Linder
Lindersoft
www.lindersoft.com
+1.954.252.3910

SetupBuilder is Windows 7 installation -- "point. click. ship"

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