Update for Windows Vista (KB977165) Causes Installer to Crash on Install Files [Archive]

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meercat

02-09-2010, 08:40 PM

Hi,

When the above Windows hotfix is installed, my installer fails on an Install Files line. I uninstalled the hotfix and it the installer works again. Has this happened to others? Is there a work around?

Regards,
Alex

linder

02-10-2010, 01:32 AM

Alex,

We have not received any report. By the way, "Security Update for Vista for x64-based Systemns (KB977165)" has been applied on all of our own Vista systems here and no problem at all.

Friedrich

linder

02-10-2010, 01:57 AM

BTW, and no problem with "Security Update for Windows XP (KB977165)".

Friedrich

meercat

02-10-2010, 02:40 AM

Hi Friedrich,

Just to make things problematic, it was on Vista Business 32 bit.

It seemed to affect Setup Builder as well as there were a number of GPF's while it was in place. Is there somewhere I might look for a crash dump to send you?

Regards,
Alex

linder

02-10-2010, 02:52 AM

Alex,

I fear there is nothing that we can do :( because this issue on your machine is not caused by SetupBuilder.

Friedrich

linder

02-10-2010, 03:02 AM

BTW, we'll set up a Windows Vista SP2 32-bit machine here to check this. But to be frank, I don't expect to see this error here.

Friedrich

linder

02-10-2010, 05:45 AM

Alex,

Okay, we installed Windows Vista x86 on a clean machine and applied all important updates (including KB977165). Not any of our test installers nor installers downloaded from the Internet (and powered by SetupBuilder) GPFed.

Friedrich