WebUpdate client, network communication error: 504010038

[vesakl]

Hi,

What does the error code 504010038 mean?

The error appears when trying to install software with Web-install. The whole message is something like (translating this from finnish):

Source file is not found. This would be the link to the file Make sure that the file exists and you can use it. Network communication error: 504010038

The error number seems to differ from message that I get when I am not connected to the internet, which gives the same error messages exept the code is 502010093.

BR,

Vesa

[linder]

Hello Vesa,

The last five digits represent the WinSock error code:

10038 means:
http://support.ipswitch.com/kb/WSK-19980714-EM22.htm

10093 means:
http://support.ipswitch.com/kb/WSK-19980714-EM37.htm

Windows returns the above error codes. I would suggest to try to download the file via Internet Explorer to see if the file can be accessed. I assume you have a typical MIME issue (in case if you are running IIS).

Hope this helps.

Friedrich

[linder]

BTW, the first four digits represent the internal SetupBuilder error:

http://www.lindersoft.com/forums/showthread.php?p=44838#post44838

Friedrich

[vesakl]

Hello Friedrich,

Thanks for the error information.

My files are currently in a hosting site, so I am not sure if it is running IIS. That is a possibility though.

I was able to download the file in question with Internet Explorer, so that seems to rule out the MIME-error.

This error seems to exist in some computers and in some computers not. I guess it is just a matter of finding the common factor with those computers. So I'll keep working with this issue, and hope I can sort it out.

-Vesa-

[linder]

Hello Vesa,

Also make sure that this is not a "protection software" (e.g. anti-virus) issue where it simply "blocks" your web installer. In case your are not code-signing your Web Install, I would suggest to do this. Quite a few "protection" products do not like unsigned application files.

If you are interested, you can send your (Web Install) .sb7 project file to our Support (support [at] lindersoft [dot] com) and we'll review it to see if there is any potential problem in the script code.

Friedrich