View Full Version : WebUpdate client, network communication error: 504010038
vesakl
12-08-2011, 01:28 AM
Hi,
What does the error code 504010038 mean?
The error appears when trying to install software with Web-install. The whole message is something like (translating this from finnish):
Source file is not found. This would be the link to the file Make sure that the file exists and you can use it. Network communication error: 504010038
The error number seems to differ from message that I get when I am not connected to the internet, which gives the same error messages exept the code is 502010093.
BR,
Vesa
linder
12-08-2011, 01:42 AM
Hello Vesa,
The last five digits represent the WinSock error code:
10038 means:
http://support.ipswitch.com/kb/WSK-19980714-EM22.htm
10093 means:
http://support.ipswitch.com/kb/WSK-19980714-EM37.htm
Windows returns the above error codes. I would suggest to try to download the file via Internet Explorer to see if the file can be accessed. I assume you have a typical MIME issue (in case if you are running IIS).
Hope this helps.
Friedrich
linder
12-08-2011, 01:45 AM
BTW, the first four digits represent the internal SetupBuilder error:
http://www.lindersoft.com/forums/showthread.php?p=44838#post44838
Friedrich
vesakl
12-08-2011, 02:22 AM
Hello Friedrich,
Thanks for the error information.
My files are currently in a hosting site, so I am not sure if it is running IIS. That is a possibility though.
I was able to download the file in question with Internet Explorer, so that seems to rule out the MIME-error.
This error seems to exist in some computers and in some computers not. I guess it is just a matter of finding the common factor with those computers. So I'll keep working with this issue, and hope I can sort it out.
-Vesa-
linder
12-08-2011, 02:30 AM
Hello Vesa,
Also make sure that this is not a "protection software" (e.g. anti-virus) issue where it simply "blocks" your web installer. In case your are not code-signing your Web Install, I would suggest to do this. Quite a few "protection" products do not like unsigned application files.
If you are interested, you can send your (Web Install) .sb7 project file to our Support (support [at] lindersoft [dot] com) and we'll review it to see if there is any potential problem in the script code.
Friedrich
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