Renewing maintenance plan

[NewsArchive]

Hi Friedrich,

I'm renewing my maintenance plan. When I've entered my information I
get 3 choices:

"Continue Shopping", "Back" and "Next", with the "Continue Shopping"
button being the default.

Which one of those will take me to the checkout so I can finish???

When I click on "Continue Shopping" I get a page with all the
variations of products/plans. On the top half of the page all the
image links are broken, i.e. no images show up.

So I pick the one I want and hit the "buy" button. It brings me back
to the first page... So it was the "NEXT" button I needed to check
out.

I don't know if this is hardcoded from Esellerate, but I don't find
this process intuitive. I'd change the "Continue Shopping" to "Shop
more" or something like that. "Back" can be as it is - but if it does
NOT work the same as the browser Back button there should be some
explanation as to why you should use the Back button on the page. If
it works the same as the browser back button, then I think it only
added confusion as people will stop to think if it's special or if
they should use it or the browser button. The Next button should be
"Continue" IMO.

I just find this confusing, but you know me<g>

Best regards,

Arnór Baldvinsson
Icetips Creative, Inc.
San Antonio, Texas, USA
www.icetips.com


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[NewsArchive]

Hi Arnór,

>
> I just find this confusing, but you know me<g>
>

<G>

Thank you for renewing your maintenance plan!

It's all hardcoded from Esellerate and I cannot do anything here ;-) It's
completely out of my control. They are the masters of eCommerce processing
<g>

Just hit "Checkout" and you are done.

Friedrich

[NewsArchive]

Hi Friedrich,

>Just hit "Checkout" and you are done.

Wrong page<g> Hit Checkout and you'll see the "Continue Shopping",
"Back" and "Next" buttons at the bottom of the page. _That is what is
confusing, since you are already in the checkout process.

Best regards,

Arnór Baldvinsson
Icetips Creative, Inc.
San Antonio, Texas, USA
www.icetips.com


Subscribe to information from Icetips.com:
http://www.icetips.com/subscribe.php

[NewsArchive]

Arnór,

>>Just hit "Checkout" and you are done.
>
> Wrong page<g> Hit Checkout and you'll see the "Continue Shopping",
> "Back" and "Next" buttons at the bottom of the page. _That is what is
> confusing, since you are already in the checkout process.

Aha, I see. Unfortunately, *completely* out of my control.

Friedrich

[NewsArchive]

Hi Friedrich,

>Aha, I see. Unfortunately, *completely* out of my control.

No problem, I kind of figured it was. Oh well<g>

Best regards,

Arnór Baldvinsson
Icetips Creative, Inc.
San Antonio, Texas, USA
www.icetips.com


Subscribe to information from Icetips.com:
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[NewsArchive]

> Hit Checkout and you'll see the "Continue Shopping",
> "Back" and "Next" buttons at the bottom of the page. _That is what is
> confusing, since you are already in the checkout process.

Continue shopping usually implies "go back to the shelves and look for more
stuff to buy".

That said, you have a point about the confusion issue:)
--

Mark Riffey
http://www.rescuemarketing.com/blog/

[NewsArchive]

Hi Mark,

>Continue shopping usually implies "go back to the shelves and look for more
>stuff to buy".
>
>That said, you have a point about the confusion issue:)

I agree, but usually you don't get that after you enter the actual
checkout process, i.e. it is usually when you are looking at your cart
and you haven't gone to checkout.

To me, when I have entered all my presonal information, I'm done,
enter the card number and I'm out of there. This is kind of like
being at the register at Walmart and after you have swiped your card
and you're waiting for the final amount, you'd be asked if you wanted
to shop some more - little too late IMO;)

Best regards,

Arnór Baldvinsson
Icetips Creative, Inc.
San Antonio, Texas, USA
www.icetips.com


Subscribe to information from Icetips.com:
http://www.icetips.com/subscribe.php

[NewsArchive]

> you'd be asked if you wanted
> to shop some more - little too late IMO;)

Would you like fries with that?<g>
--

Mark Riffey
http://www.rescuemarketing.com/blog/

[NewsArchive]

Hi Mark,

>Would you like fries with that?<g>

You buy fries online?<g>

Best regards,

Arnór Baldvinsson
Icetips Creative, Inc.
San Antonio, Texas, USA
www.icetips.com


Subscribe to information from Icetips.com:
http://www.icetips.com/subscribe.php

[NewsArchive]

> You buy fries online?<g>

Logically speaking:)
--

Mark Riffey
http://www.rescuemarketing.com/blog/

[NewsArchive]

Hi Mark,

>> You buy fries online?<g>
>
>Logically speaking:)

While I agree that this is used by certain stores, this is not a
concept I've seen online as far as I recall. And even so, you are
generally asked _before_ you part with your money. In the case of the
esellerate site the "Continue Shopping" was on all the pages if I
remember correctly. I think it may be a bit counterproductive...

Best regards,

Arnór Baldvinsson
Icetips Creative, Inc.
San Antonio, Texas, USA
www.icetips.com


Subscribe to information from Icetips.com:
http://www.icetips.com/subscribe.php

[NewsArchive]

> While I agree that this is used by certain stores, this is not a
> concept I've seen online as far as I recall.

I see it on thank you pages with regularity.
--

Mark Riffey
http://www.rescuemarketing.com/blog/

[NewsArchive]

Arnor,

> get 3 choices:
>
> "Continue Shopping", "Back" and "Next", with the "Continue Shopping"
> button being the default.

Yes, I renewed today and had to stop and think about this one too. Simply
removing the "Continue Shopping" button would be enough, there is a "Back"
button there.

Friedrich,

It would also be good to make clear in your "Renewal Notice" mail that
reneweing after the plan expired is $50 more. I was going to leave the
renewal for monday, but out of curiosity followed the "Maintenance and
Support Plan notes" link and then the order page. Now I remember reading
that in a previous mail or post, but I had already forgotten.

Other than that, renewal went smoothly, and got my key in a few seconds.

Regards,


--
Carlos Gutiérrez
http://sca.com.mx

[NewsArchive]

Hi Carlos,

>Yes, I renewed today and had to stop and think about this one too. Simply
>removing the "Continue Shopping" button would be enough, there is a "Back"
>button there.

Friedrich has said that he has no control over this interface so he
can't do much about it.

Best regards,

Arnór Baldvinsson
Icetips Creative, Inc.
San Antonio, Texas, USA
www.icetips.com


Subscribe to information from Icetips.com:
http://www.icetips.com/subscribe.php

[NewsArchive]

Hi Carlos,

> It would also be good to make clear in your "Renewal Notice" mail that
> reneweing after the plan expired is $50 more. I was going to leave the
> renewal for monday, but out of curiosity followed the "Maintenance and
> Support Plan notes" link and then the order page. Now I remember reading
> that in a previous mail or post, but I had already forgotten.

This is mentioned in the "FINAL NOTICE for SetupBuilder Renewal". We always
send out a final notice one week after the subscription expired ;-)

"This is the last chance to RENEW your SetupBuilder Developer Edition
maintenance subscription for just $149.00. Subscription REACTIVATION and
RENEWAL costs $199.00!"

>
> Other than that, renewal went smoothly, and got my key in a few seconds.
>

Thank you for renewing your subscription :-)

Friedrich

--
Friedrich Linder
Lindersoft
www.lindersoft.com
+1.954.252.3910

"point. click. ship" - that's SetupBuilder 6.5
Create Windows Vista ready installations in minutes

-- Official Comodo Code Signing and SSL Certificate Partner

[NewsArchive]

This goes in the "Curse you, Red Baron!!!" department, Arnór...
But because of you, I bought "The Design of Sites".

I already knew that everything about my sites sucked.
Now I know exactly how much!!

Fortunately, it's wonderful therapy when I wake up at 2AM and can't get back
to sleep <G>

Jane

[NewsArchive]

> This goes in the "Curse you, Red Baron!!!" department, Arnór...
> But because of you, I bought "The Design of Sites".
>
> I already knew that everything about my sites sucked.
> Now I know exactly how much!!
>
> Fortunately, it's wonderful therapy when I wake up at 2AM and can't get back
> to sleep <G>

Jane,

You GO to bed before 2 AM - Well, as our good friend, Charles Edmonds would
say - "Slacker!"

David


--
From David Troxell - Product Scope 32 PRO - Encourager Software
Clarion Third Party Profile Exchange Online
http://encouragersoftware.com/profile/clarlinks.html
http://www.encouragersoftware.com/
http://www.profileexchanges.com/blog/

[NewsArchive]

> You GO to bed before 2 AM - Well, as our good friend, Charles Edmonds would
> say - "Slacker!"

Ah but as everyone knows - Charles never sleeps<g>

;-)

Charles


--
-------------------------------------------------------------------------------------------------------
Charles Edmonds

www.clarionproseries.com - "Serious imaging tools for Clarion Developers"
www.ezround.com - "Round Corner HTML tables with matching Banners, Buttons
and Forms!"
www.lansrad.com - "Intelligent Solutions for Universal Problems"
www.fotokiss.com - "World's Best Auction Photo Editor"
-------------------------------------------------------------------------------------------------------

[NewsArchive]

Hi Jane,

>Fortunately, it's wonderful therapy when I wake up at 2AM and can't get back
>to sleep <G>

Glad it works for something<g>

I think it is a very good book and gets you thinking about a lot of
stuff. It is one of -very, very few- books that I have where they
actually attempt to back some of what they are saying with studies
that have actually been done by someone. Not just opinions of people
who you have little idea what kind of substance have behind their
opinions.

I'm not done with it, but every page that I work through (some of them
I skip as they don't apply to what I'm doing) has something that
leaves me with new ideas. Having all those cross references in the
book is just awsome to me, it's almost like browsing a web page<g>

Best regards,

Arnór Baldvinsson
Icetips Creative, Inc.
San Antonio, Texas, USA
www.icetips.com


Subscribe to information from Icetips.com:
http://www.icetips.com/subscribe.php

[NewsArchive]

I found it a little confusing as well. But I overcame<g>

Jeff Slarve

[NewsArchive]

Hi Jeff,

>I found it a little confusing as well. But I overcame<g>

So did I, but I know that Friedrich wants me to tell him every little
bit I find that could be better;) So I have no choice but to
comply<g>

Best regards,

Arnór Baldvinsson
Icetips Creative, Inc.
San Antonio, Texas, USA
www.icetips.com


Subscribe to information from Icetips.com:
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[NewsArchive]

Hi Mark,

>I see it on thank you pages with regularity.

Yes, but that is after the order processing takes place. My point is
that _during_ the order processing, there is a "Continue Shopping"
button on the eSellerate pages. On Amazon.com for example, there is
only a "Continue" button that takes you from logging into an account
to selecting/entering shipping address to selecting/entering credit
card info to finishing the order. During that process there are no
links or buttons to continue shopping. I do not recall ever having
seen that _during_ the order process.

Best regards,

Arnór Baldvinsson
Icetips Creative, Inc.
San Antonio, Texas, USA
www.icetips.com


Subscribe to information from Icetips.com:
http://www.icetips.com/subscribe.php

[NewsArchive]

> I do not recall ever having
> seen that _during_ the order process.

Agreed
--

Mark Riffey
http://www.rescuemarketing.com/blog/

[NewsArchive]

Perhaps his phrasing could use refining but the concept is found at most of
the pages I shop.

I say, buy a book from Amazon and then take some pointers from their various
buttons.

The most friendly sites usually give you the "Click here to see your
invoice", "Click here to see the status of your order", and "Click here to
do some more shopping" on that last screen.

--
--
Andrew Guidroz II

[NewsArchive]

Hi Andrew,

>I say, buy a book from Amazon and then take some pointers from their various
>buttons.

Look closer<g> It's before and after the order processing, not
during. I.e. it is NOT on their https:// pages. There is a continue
button and that's it.

Best regards,

Arnór Baldvinsson
Icetips Creative, Inc.
San Antonio, Texas, USA
www.icetips.com


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http://www.icetips.com/subscribe.php