NewsArchive
08-05-2014, 08:48 AM
Occasionally we'll get a problem with permissions on one or 2 dlls
that get installed via a Setupbuilder-Built setup.
The customer installs the update on their server, replacing .exe and
..dll of our app.
Then workstations can't run the app because it "cannot find xxx.dll".
Then the IT guy looks at the permissions for that dll and it's
incorrectly configured.
It's usually only 1 or 2 of the several DLLs that this happens with.
To summarize:
1. Customer is happily using our app with multiple users
2. They install an update.
3. Customer is sad because they can't find one DLL
4. After going through our support system, we suggest checking
permissions on the DLL(s).
5. Customer is happy again.
I wonder what could be causing this. The setup.exe does not explicitly
change anything with regard to permissions that I know of. I'm not the
one who creates the setup though.
Jeff Slarve
www.jssoftware.com
www.twitter.com/jslarve
I'll search help files & Google for you.
that get installed via a Setupbuilder-Built setup.
The customer installs the update on their server, replacing .exe and
..dll of our app.
Then workstations can't run the app because it "cannot find xxx.dll".
Then the IT guy looks at the permissions for that dll and it's
incorrectly configured.
It's usually only 1 or 2 of the several DLLs that this happens with.
To summarize:
1. Customer is happily using our app with multiple users
2. They install an update.
3. Customer is sad because they can't find one DLL
4. After going through our support system, we suggest checking
permissions on the DLL(s).
5. Customer is happy again.
I wonder what could be causing this. The setup.exe does not explicitly
change anything with regard to permissions that I know of. I'm not the
one who creates the setup though.
Jeff Slarve
www.jssoftware.com
www.twitter.com/jslarve
I'll search help files & Google for you.