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NewsArchive
11-01-2014, 05:20 AM
Hi

I have seen this on rare occasions. The client downloads our updated
install set from the ftp site and when running it gets the following error:

Please enter the disk labeled #19, please enter when ready.

And then the following error:

And:

A decompression error has been detected
File: C:\New\EduLib.Chm [$6]

This client has tried many times and always gets this error on this latest
build of ours.

I must emphasize that we are downloading the same install set elsewhere and
installing and do not get this error at all. We are confident that the
install set up on the ftp site is good.

As I say, we have not seen this for very many years and now suddenly in this
particular instance.

What could be the problem?

Regards
Andre

NewsArchive
11-01-2014, 05:21 AM
André,

>
> What could be the problem?
>

He has received an incomplete file from your FTP server (e.g. caused by a
download transmission error). Let him check the code-signature and it will
definitely tell him "invalid". BTW, if you enable the "Installer Integrity
Check" option then the installer can detect this before any setup task is
executed.

Friedrich

NewsArchive
11-03-2014, 02:26 AM
Thanks Friedrich. it was set to off. I have switched it on now.

J André Labuschagné

NewsArchive
11-03-2014, 02:26 AM
BTW - how does he check the code signature?

J André Labuschagné

NewsArchive
11-03-2014, 02:27 AM
André,

> BTW - how does he check the code signature?

Hmm... <g>

Lee White

NewsArchive
11-03-2014, 02:28 AM
> Hmm... <g>

Oops, wrong image...

Lee White

NewsArchive
11-03-2014, 02:29 AM
> Oops, wrong image...

But this one is preferred since it's quick and in your face!<g>

Lee White

NewsArchive
11-03-2014, 02:30 AM
At least it doesn't say Hey Stupid!<g>

Jeff Slarve
www.jssoftware.com
www.twitter.com/jslarve
I'll search help files & Google for you.

NewsArchive
11-03-2014, 02:30 AM
Jeff,

> Hey Stupid!<g>

Who you call'n stupid?!

Lee White

NewsArchive
11-03-2014, 02:30 AM
Me mon.

I will include this in our docs. Thanks Lee.

J André Labuschagné

NewsArchive
11-03-2014, 02:31 AM
LOL

Ok.

J André Labuschagné

NewsArchive
11-03-2014, 02:32 AM
Friedrich,

> BTW, if you enable the "Installer Integrity
> Check" option then the installer can detect this before any setup task is
> executed.

You SHOULD default that option to enabled. It would save a lot of your
time and probably a lot of frustrations elsewhere.

Just do it already!<g>

--
Lee White

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NewsArchive
11-03-2014, 02:32 AM
Done!

J André Labuschagné