Updater mystery

[NewsArchive]

Friedrich,

I have one client, that for unknown reasons, their updates suddenly
fail. The app check for an update every time they launch it. If one is
there, the app shuts down and the download begins. If not, then nothing
happens.

A few that have failed updates had their wupdate.exe programs missing.
Like someone deleted them. Even after I told them to never do this! I
think I should run a IF ~EXISTS('wupdate.exe') THEN MESSAGE('You let
wupdate be deleted, didn't you?','Unauthorized tinkering detected!') <g>

Now I get a report of one lady who has not updated since last October,
yet is told there are no updates available! I'm thinking here registry
settings are off. So they are running the full install now to reset
everything.

Deleting wupdate.exe I can forgive (barely <g>) because its easy to do.
But tinkering with the registry settings take a bit more skill.
Beyond human interference, can you think of any reason why updates would
suddenly stop working? I don't think they are using Active Directory
(the only thing I know that can totally mess up a valid and successful
install).

--

Russ Eggen
RADFusion International, LLC

[NewsArchive]

Hi Russ,

Perhaps they have received a buggy anti-virus and/or anti-spyware definition
update and that removed their update client. Or they have launched a
"Registry Clear" utility and that messed something up.

BTW, as I understand it, this lady still has a valid wupdate.exe (or
wucheck.exe)?! Let her check the installed product version:

Key Name: HKLM\Software\Lindersoft\WebUpdate\Apps\{YourGUID}
Value Name: LOCAL_VERSION

It only says "No update available" if LOCAL_VERSION is >= version on your
server.

Friedrich

[NewsArchive]

Thanks! A bit more ammo in my support arsenal.

--

Russ Eggen
RADFusion International, LLC