Source file not found - Web Install

[NewsArchive]

I have a customer that is getting this error message when running our
web installer.

Works fine on our machines and many other clients. I've seen this in
the past and it's usually firewall/AV related

I have asked him to:

Turn off AV (says he did)

Turn off Firewall (says he did)

Says he's connected directly to the internet Time-Warner/Spectrum (no
firewall - hard to believe - but he also says he's not on a network) I
don't know what TW/Spectrum provides.

He can download our full installer and it works fine, but that doesn't
satisfy him.

Any way to get SB to give more info?

Suggestions?

Paul MacFarlane

[NewsArchive]

Maybe Fiddler could be of use for checking for errors (in the mean
time).

https://www.telerik.com/fiddler

Jeff Slarve
www.jssoftware.com

Ones and Zeros are my Heroes

[NewsArchive]

I don't have access to the user's system.

He says he receives a message that the file xyz_0006
<http://www.appsforqb.com/magtaxfile/magtax2017/magtax2017setup_00006>is
missing and then receives a network communication error 505000000.

Paul MacFarlane

[NewsArchive]

Paul,

5050 is a Winsock WSAETIMEDOUT - Connection timed out.

A connection attempt failed because the connected party did not properly
respond after a period of time, or the established connection failed because
the connected host has failed to respond. It's very well possible that this
is caused by a firewall (client -or- server).

What you could try is to set the HTTP_TIMEOUT #pragma. The value lets you
set the timeout, in milliseconds, for blocking receive calls in HTTP
download actions. The default timeout is 10,000 milliseconds. Not sure if
this can help here because 10 seconds timeout is already a high value.

Friedrich

[NewsArchive]

BTW, are you sure the file is there?

http://www.appsforqb.com/magtaxfile/magtax2017/magtax2017setup_00006

I got a 404 error.

Friedrich

[NewsArchive]

I cut and pasted his typing.

The correct path is:

http://www.appsforqb.com/magtaxfiles/magtax2017/magtax2017setup_00006

missing the S in magtaxfileS

Paul MacFarlane

[NewsArchive]

Yeah - and I don't have any other reports of this with 1000's of
downloads.....

Do you think some sort of AV/Malware filter would cause this?

I wonder if Time Warner/Spectrum filters customer's downloads..

Paul MacFarlane

[NewsArchive]

Paul,

> The correct path is:
>
> http://www.appsforqb.com/magtaxfiles/magtax2017/magtax2017setup_00006
>
> missing the S in magtaxfileS

I agree. Perfectly valid path and file.

Friedrich

[NewsArchive]

Hi Paul,

> Yeah - and I don't have any other reports of this with 1000's of
> downloads.....
>
> Do you think some sort of AV/Malware filter would cause this?
>
> I wonder if Time Warner/Spectrum filters customer's downloads..

Yes, it's very well possible that their protection software causes it. As
far as I can see, this is file #6 so there was no problem with #1 - #5.

If it works fine with 1000's of other downloads then it's definitely an
issue on their side. But from the technical support point-of-view, this
does not help you much <g>. I am sorry.

Friedrich

[NewsArchive]

Just wanted to make sure I was covering all the bases and not missing
something.

User had previously installed the software, got a new computer, and now
has the problem.

He just can't grasp the concept that new is different and has it's own
set of problems.


Thanks

Paul MacFarlane

[NewsArchive]

FYI -

I'm getting reports from customers that Bitdefender 2019 is flagging
things as ATC Malware.

That's causing install problems.

Paul MacFarlane

[NewsArchive]

fyi,

This is happening on web installers not standalone single file installers.

Paul MacFarlane

[NewsArchive]

> fyi,
>
> This is happening on web installers not standalone single file installers.

I would suggest to send your stub (code-signed!) to the Bitdefender guys to
report that false-positive bug so they can fix it. But before you do this,
test your stub loader on VirusTotal.

Friedrich