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NewsArchive
03-06-2019, 09:23 AM
Getting a couple error messages when running our install on a win
server 2012R2. We are using the latest version of SB 10.

AntiVirus has been turned off for the install and had the same result.

Anything else to try?

Thanks

Eddie Sizemore
NewsArchive
03-06-2019, 09:24 AM
Ok, so, did you do what they wanted you to in the message?

Dan Scott
NewsArchive
03-06-2019, 09:25 AM
Yes, the AV and firewall have been disabled.

Eddie Sizemore
NewsArchive
03-06-2019, 09:26 AM
You're set up for RequireAdministrator?

Jeff Slarve
www.jssoftware.com

Ones and Zeros are my Heroes
NewsArchive
03-06-2019, 09:26 AM
Yes, we have RequireAdministrator set and we are getting the UAC
prompt. This install script has been used for many years and we are
just now getting the issue at one location.

We tried to reinstall the current version and it also has the issue
now but did work in the past on the same PC.

Eddie Sizemore
NewsArchive
03-06-2019, 09:26 AM
Temp drive exists?
Temp drive read and writeable?
Drive space on the temp drive folder?

Jeff Slarve
www.jssoftware.com

Ones and Zeros are my Heroes
NewsArchive
03-06-2019, 09:27 AM
Eddie,

> Getting a couple error messages when running our install on a win
> server 2012R2. We are using the latest version of SB 10.
>
> AntiVirus has been turned off for the install and had the same result.
>
> Anything else to try?

I have attached a screenshot from the CHM documentation.

Friedrich
NewsArchive
03-06-2019, 09:27 AM
BTW, are you using a new code-signing certificate? It's a typical
"false-positive" issue. "Something" (most likely a protection software
product) on this machine "locks" the component and LoadLibrary fails with an
"access denied" error.

Friedrich
NewsArchive
03-06-2019, 09:28 AM
We did have to renew our cert a month or so ago. They were able to
install this morning. The customer had to reinstall their AV program
Cylance. Turning it off was not allowing the install but a reinstall
fixed the issue.

Eddie Sizemore
NewsArchive
03-07-2019, 09:22 AM
Eddie,

> We did have to renew our cert a month or so ago. They were able
> to install this morning. The customer had to reinstall their AV
> program Cylance. Turning it off was not allowing the install but
> a reinstall fixed the issue.

Perfect! Thanks for the update.

Friedrich
NewsArchive
03-07-2019, 09:22 AM
Friedrich,

> > We did have to renew our cert a month or so ago. They were able
> > to install this morning. The customer had to reinstall their AV
> > program Cylance. Turning it off was not allowing the install but
> > a reinstall fixed the issue.

Humans. We put the "NO" in techNOlogy!!!

Lee White
NewsArchive
03-07-2019, 09:23 AM
Lee,

>
> Humans. We put the "NO" in techNOlogy!!!
>

<G> Ohhh yeessss!

Friedrich