Uninstaller GPFs

[NewsArchive]

Hi Friedrich,

A customer reports that on a w2003 server box the uninstaller for Build
Automator fails with "This application has encountered a problem and needs
to close. Error#:0002:000126"

This is a standard, unmodified uninstaller (SB 6.8) and I have never seen
the uninstaller do anything except work absolutely flawlessly. This machine
showed some weird behaviour during operation and I think there is just
something gone wrong with it.

Any ideas why this may be happening?

--
Arnór Baldvinsson - Icetips Creative, Inc.
www.icetips.com - www.buildautomator.com

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[NewsArchive]

Hi Arnór,

> A customer reports that on a w2003 server box the uninstaller for Build
> Automator fails with "This application has encountered a problem and needs
> to close. Error#:0002:000126"
>
> This is a standard, unmodified uninstaller (SB 6.8) and I have never seen
> the uninstaller do anything except work absolutely flawlessly. This
> machine showed some weird behaviour during operation and I think there is
> just something gone wrong with it.
>
> Any ideas why this may be happening?

I checked the source code and Error 0002 is reported when the uninstall
application was unable to call into the SetupBuilder service library
(unpacked at runtime). The Windows LoadLibrary() API failed (returned
NULL). Then GetLastError() returned Windows System Error 126. That is
ERROR_MOD_NOT_FOUND - The specified module could not be found.

But the module unpacked without any problem. Otherwise, we would have
received an Error#:0001:yadayada

So "something" blocked or removed or whatever the required service library
(unpacked into the temporary Windows folder). I assume it's caused by a too
protective "protection" software (virus/anti-spyware scanner?)

Friedrich

--
Friedrich Linder
Lindersoft
www.lindersoft.com
+1.954.252.3910

"point. click. ship" - that's SetupBuilder
Create Windows Vista ready installations in minutes

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[NewsArchive]

Hi Friedrich,

> So "something" blocked or removed or whatever the required service library
> (unpacked into the temporary Windows folder). I assume it's caused by a too
> protective "protection" software (virus/anti-spyware scanner?)

I'll forward this to them. They are moving it to another machine as they
had some other issues on this machine and I have a feeling it's probably all
related...

Best regards,

--
Arnór Baldvinsson - Icetips Creative, Inc.
www.icetips.com - www.buildautomator.com

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